The crime small business owners can't prevent
SMALL business owners are copping losses worth thousands of dollars as cunning credit fraud fraudsters target their stores.
Naralle and Morgan Wilkins own four Domino's Pizza stores in Springfield Lakes, Springfield Orion, Goodna and Redbank Plains and within a two month period they have paid close to $7,000 in bank bills following sophisticated credit card frauds at their stores.
Mr Wilkins said online software had detected and blocked more than $23,000 in credit card scams through the online ordering system but he had lost about $7,000 in in-store frauds plus more than $3000 that slipped through the online ordering process.
"With the rise of online, we have seen a large spike in credit card fraud but at a merchant level we are really handcuffed as to what we can do," he said.
"This has been going on for ever and a day, since credit cards and online ordering were a thing. Now it's gone off tap, it's bananas. More concerning across our stores we have seen a certain group that are using stolen credit cards."
Mr Wilkins said banks reimbursed credit card fraud victims for their loss but businesses were sent the bill - plus a $35 fee.
"Thee is no reason for the bank to want to change this or put safety measures in to protect small business because not only do they side with the car holder, but we are charged the fees," he said.
Mr Wilkins said there had been a spike in in-store credit card fraud since May.
"It's an absolute stitch-up, it's so frustrating. The biggest frustration for us as a small business is it's so hard to make a dollar these days anyway, and we need banks to put in better security and protection for the merchant," he said. "In the present environment it's tough. You say stores with heaps of customers walking out with pizzas but that doesn't always equate to being profitable."